Terms of Service, Refund Policy & Shipping Policy

TERMS OF SERVICE

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OVERVIEW

This website is operated by NW Industrial Mechanics, Inc. (hereafter referred as NWIM). Throughout the site, the terms “we”, “us” and “our” refer to NWIM. NWIM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Click to view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall NWIM, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless NWIM and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2911 NE 109th Ave Vancouver Washington US 98682.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at jmcandrew@nwim.us.

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Returns and Exchanges Policy
Return Merchandise Authorization (RMA) Form:
In order to complete a return you must contact NWIM at (360) 256-0923 or  Email our Customer Care Service Team to obtain a Return Merchandise Authorization (RMA) number.  We have provided an RMA Form in every shipment to make returns easy and convenient for our valuable customers.   Below is a link to our RMA form for your convenience.
NWIM Fillable RMA Form
No Restocking Fee for 30 Days:  Create a return within 30 days of receiving any product and pay no restocking fee.  Between 31 and 60 days of receipt, returns are subject to a 20% restocking fee.  Products may only be returned up to 60 days from the date of purchase.
Ordered the Wrong Products:  Please use the RMA Form to create and print your RMA form.  If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost.  You can also call or email our Customer Service Team to set up the return for you.  The product(s) must be returned in new and unused condition in the original packing. The RMA form must be included in the box.  The customer is responsible for all shipping charges associated with the return or exchange.  There will be no restocking fee if you exchange the item by placing a new order or if you return the item within 30 days of receipt.  After 30 days a restocking fee will be applied.
Received Defective Products:  NWIM must be notified of defective products within 14 days of receipt.  Please use the RMA form link to create an RMA form.  You can also call or email our Customer Service Team to set up the return for you.  Return the defective product immediately in the same box it was received in with the original packaging (be sure to include all pages of the RMA).  For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when We receive your return).  If you do not place a new order, we will ship you new items after we receive your return.  NWIM will pay the shipping cost associated with the replacement.  There will be no restocking fee if you set up a return or replacement within 30 days of receipt.  After 30 days, a restocking fee will be applied.
Replacing Items Under Manufacturer Warranty:  NWIM honors all manufacturer warranties for our products.  If you are experiencing an issue with a product purchased through NWIM that is still cover by a valid manufacturer's warranty, please contact a Customer Service Representative.  NWIM will advise you of the next steps for getting your replacement as fast as possible.  In some cases this will require you to troubleshoot the issue with the manufacturer directly to obtain a case or claim number.  Because of the nature of warranty claims, this process can sometimes take several business days.  We will do everything we can to minimize the wait and resolve your issues. 
In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange; samples include boilers and water heaters.  Warranty policies for such items typically cover parts only and labor costs are rarely covered.  Most manufacturer warranties will allow for replacement only.  Items are generally not eligible to return for credit. Customers are responsible for the shipping cost to send the warranty item back to us and NWIM will pay the shipping costs to send out the replacement.
Received a Damaged Package:  If a damaged package is received, please contact us immediately. Please use the RMA form link to print and create an RMA.  You can also call or email our Customer Care Service Team to set up the return for you.  For fastest replacement, We can place a new order for the replacement items and ship them out to your as soon as possible (you will be credited for the full amount of the original order when We receive your return).  If you do not place a new order, We will ship your replacement items after We receive your return.  All returned products must be unused and in the original packaging.  The RMA form must be included in the box.  There will be no restocking fee if you set up a return or replacement within 30 days of receipt.  After 30 days, a restocking fee will be applied.  
Received Incorrect Products (Not what You ordered):  It is rare that NWIM sends out the wrong products, as We double check every order.  However, if you receive an incorrect product, you must notify NWIM within 5 days of delivery by using our RMA form to create and print your RMA form. You can also call our Customer Care Service Team to set up the return for you.  For fastest replacement, We can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when We receive your return).  If you do not place a new order, We will ship your replacement items after We receive your return.  All products must be returned in new and unused condition in the original packaging.  The RMA form must be included in the box.  There will be no restocking fee for the first 30 days.  After 30 days, a restocking fee will be applied to the return.
All Other Returns:  All returns that do not fit into one of these categories are eligible for return within 60 days of receipt of the product.  There will be no restocking fee if your return is set up within 30 days of receiving the product.  After 30 days, a restocking fee will be applied to the return.  Please use our RMA form for all returns.  You can also call Our Customer Care Service Team to set up the return for you.   All items must be returned in their original packaging and your RMA form must be included in the box.  
Changing Your Order Before It Has Shipped:  We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number.  At NWIM, We work hard to ship orders as quickly as possible and your order could ship within a few hours of being placed.  Unfortunately, We are unable to make any changes to an order once it has left our facility.
Cancellations:  NWIM must be notified of all cancellations by phone.  Orders can only be cancelled before they have shipped.  If you wish to cancel an order that has already shipped, you will need to set up your return and send the material back with an RMA form.  You can set up your return and create your RMA form by using our link or by calling our Customer Care Service Team. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return. 
Return Procedure:
Use our RMA form to create a Return Materials Authorization (RMA) or call customer service at (360) 256-0923 to set up an RMA over the phone.
  • Your RMA MUST be included in the return package.
  •  Pack the item(s) securely in the original product packaging
  •  Include all paperwork, parts, and accessories
  • All returned items must be brand new, unused and in their original packaging
  • Do not write on or place shipping labels directly on manufacturer packaging
  • Returned items will be inspected upon arrival
  • Send the return package to the address listed on your RMA
The return package can be sent using the carrier of your choice.  Keep the tracking number to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase within 5-10 business days of our receipt of the returned items
*Please call our Customer Care Service Team with any further questions you may have at (360) 256-0923 during our normal business hours or through our email contact at the bottom of every page on our online store.  Thank you for your business!
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Shipping Policy

            Same Day Shipping for all "In Stock" Items

Currently NWIM only offers shipping through UPS.  Your "in stock" items will ship same business day if your order is placed before 3:00 p.m. Pacific Time (PT).  If your order is placed after 3:00 p.m. Pacific Time (PT) your order will ship the next business day.   

 

Tracking UPS Shipments:

Once your order has shipped, you will receive an email with the tracking number(s) of your package(s).  If you are an account holder you can track your order and review your order details by logging into your account.

 

Shipping Options:

  • UPS Ground
  • UPS Next Day Air 
  • UPS Next Day Air Early AM
  • UPS Next Day Air Saver
  • UPS 2nd Day Air 
  • UPS 2nd Day Air AM
  • UPS 3 Day Select

 

Shipping Insurance:

For all items listed that are over $100.00 you have the option of purchasing additional shipping insurance. This will insure your item(s) for the amount purchased.  NWIM Highly recommends the purchase of Insurance for any/all items that offer shipping insurance.  

-  UPS's liability for loss or damage for each domestic package is limited to $100.00 without a            declaration. 

-  The buyer assumes title and control of the goods the moment the carrier has signed                        and retrieved the item from our facility

-  The buyer assumes risk of transportation and is entitled to route the shipment

-  The buyer is responsible for filing all claims for loss or damage with the carrier

 

Shipping Information Entry:

UPS does not ship to PO Boxes.  All addresses should include a physical address (street address), city, state and postal code.  Please note any additional instructions in the checkout.  

Entering the correct shipping information is the customer's responsibility; this includes matching the address with the correct postal code.  If UPS is unable to find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to NWIM and re-shipping the package to its correct address will be the responsibility of the customer.  If after the package returns to NWIM, a customer decides not to re-ship, the order will be subject to standard return policies including re-stocking fees.  The customer is responsible for all freight charges accrued.

 

Inventory and Lead Times: 

  • Inventory is updated daily
  • Lead Times:   Our Customer Care Team works diligently to provide lead time information as quickly as possible. If you have concerns about an item that you need immediately, please call our office at (360) 256-0923 or email us with the "Contact Us" link at the bottom of every page and we will provide you with accurate lead times before you place your order.

If your order contains both "in stock" items and "out of stock" items, those available will be shipped first.  When the remainder of the order comes in, it will ship separately.  If the customer would like their order to ship complete this must be stated in the initial order under "Notes" in checkout.  This does not affect shipping costs